For questions not related to ordering, please click here.
How can I place an order?
Visit our online Shop, select either Harnesses or Leashes, and simply fill out the order form. You will need to provide us with information about your dog (breed, gender, and measurements) and submit payment via Paypal. To place a mail order using a US money order (no personal checks) please contact us. We do not accept phone orders, and apologize for any inconvenience that this may cause.
What payment methods can I use?
Paypal is our preferred method of payment. It is a 100% secure way to pay online, so there is no risk of possible credit card fraud. It's also quick, and enables us to begin work on your harness or leash right away. You may also mail in a US money order (no personal checks). Contact us for info on mailing payment. Due to the custom nature of our products, all orders must be pre-paid.
How long will it take to receive my order?
This depends on the amount of orders that we receive. As of today (December 5), all orders are shipped out Within 30 days of receiving the order. Shipping time adds an additional 1-4 days. If you are in a rush, please contact us for expedited service.
What shipping methods do you use?
We use the US Postal Service because of it's low cost, quick shipping times, and convenience. Orders will either ship First Class or Priority Mail. If you need to make arrangements for another shipping carrier, please contact us.
How much is shipping?
US shipping is based on your order total:
Up to $50.00 = $5.00 shipping
$50.01 - $60.00 = $5.50 shipping
$60.01 - $119.99 = $6.50 shipping
Over $120 = FREE shipping
Do you accept orders from outside of the USA?
Yes, but please contact us first so that we can send you a custom Paypal invoice with accurate shipping prices. We know international shipping can be expensive, so we will offer you the most economical shipping choices available. International orders placed through our website will be cancelled, as the order total would be incorrect.
Do you accept returns?
Due to the custom nature of each item, we can not accept returns.